WE ARE YOUR LOCAL A/V EXPERTS

We specialize in categories such as Home Theater, Home Automation, Commercial Designs and Installations.

Our team works and plays in the same community as you and look forward to rolling out the VIP treatment for your next visit. Can’t make it to our showroom? No problem, we offer scheduled on-site service at your convenience. The first visit is always complimentary!

Our experienced staff is truly passionate about the A/V industry and many have made it a full career choice. We pride ourselves on the fact we have been able to assemble a team that represents the best of the best.

Our Team

A BETTER SHOPPING EXPERIENCE!

We specialize in categories such as Home Theater, Home Automation, Commercial Designs and Installations.

It’s time for a BETTER shopping experience!

We specialize in categories such as Home Theater, Home Automation, Commercial Designs and Installations.

From a basic TV setup to an advanced custom home project, Audio Video Unlimited has the experience and expertise to turn your A/V dreams into a reality.

STORE GALLERY

See a few examples of our installation work.

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VIP CLUB

Becoming a VIP member gives you special privileges and preferred rates in our stores across Canada.

VIP Contest

September 1st – September 30th
Become a VIP for a chance to WIN!
If you are already a VIP you are already entered! Keep your contact info up-to-date to win.

VIP CLUB – EMAIL REGISTRATION

I agree to receive electronic messages from Audio Video Unlimited and its affiliated retail partners across Canada. A complete listing of retail partner locations can be viewed @ www.AVU.ca. Email broadcasts contain information and special offers related to products and services that may be of interest to me, including notification of sales promotions, special events, and technology news. I understand that VIP Club perks and discounts can be redeemed for in-store purchases only and not applicable for on-line orders. I may withdraw this consent at any time by selecting the unsubscribe option within the email newsletter.

VIP Perks

$20 Sign-Up Bonus ($199 min purchase)
20% OFF Guaranteed Protection Plans
Additional 10% OFF All Accessories
Exclusive Events
Insider Offers

Claim Your Prize:

VIP Draw will be held for a Boost Mini Wi-Fi Camera on September 30th.
Contest will run from September 1st to September 30th.

This 1080P Full HD resolution Wi-Fi camera has Intelligent Human body tracking, 2-way audio communication, 360° View monitoring, infrared night vision, and Sound and motion detection capabilities. It’s a great addition to creating your smart home setup.

Our WINNER will be contacted by email (via VIP signup).
The prize must be claimed before October 15, 2019.

Why VIP?

Becoming a VIP member of Audio Video and Appliances Unlimited gives you special privileges and preferred rates when you shop at any of our stores across Canada. Our VIP CLUB is designed for people passionate about shopping local and staying current.

VIP Club

BRANDS

We work with the best brands in the market with the best guarantee.

Android
Anthem
Audio technica
Audioquest
Blue Sound
Bryston
Cambridge audio
Denon
DSC
Epson
Grandview
JVC
Marantz
Monitor audio
NAD
Ortofon
Panasonic
Paradigm
Project
Rega
Samsung
Sanus
Sennheiser
SONORA
Sonos
Yamaha

Frequently Asked Questions

Who is AVU?
Audio Video Unlimited is a Canadian company founded in Vancouver in 1980. Since 1999, AVU has become a “franchise” model and has acquired members in all parts of Canada. The AVU network now includes more than 90 independent electronics and appliances retailers across Canada, including the Yukon and the Northwest Territories. AVU is also associated with a large purchasing group which allows us to offer you the same level of pricing as the “Big Box” stores.

Where are your stores located?
Please click here for a complete list of our store addresses and hours of operation.

Why shop at AVU?
Shopping at your local AVU store means that you are supporting your local economy. Each member of the AVU group is a local “independent” retailer who’s involved in your community. Furthermore, independent retailers have a better knowledge of the products they sell compared to “Big Box” retailers. Our motto is “Same Price – Expert Advice”. Try us, you won’t be disappointed!

What about service and support?
AVU retailers are well aware that providing a high level or service and support is the best way to keep their customers happy and to keep them coming back. Many of our stores are “Authorized Service Centres” for major brands such as Sony, Samsung, LG, Panasonic and others. AVU also offers Guaranteed Protection Plans (GPP) on most products which provide you with peace of mind.

What is GPP?
GPP stands for “Guaranteed Protection Plan”. This plan provides 100% coverage for a total of five (5) years, including the manufacturer’s warranty, on audio/video products and major appliances. For more detailed information on GPP, visit our website.

Does AVU offer delivery and installation?
Most AVU retailers offer delivery and home installation of your new A/V equipment. Please ask your local AVU store for details.

My local AVU store is no longer in business. What do I do?
Contact our head office and we will direct you to the closest AVU retailer. In many cases, we will assume all responsibilities regarding extended warranty plans that you have purchased from one of our retailers in the past.

Does AVU have an online store?
Yes. You can find our online store under “Products” on our main menu bar or at the following direct link.

Are all products in your online store available at an AVU store?
No. Your local AVU store may not be authorized to sell products available in our online store. Please check with your local AVU retailer for more details.

If I purchase a product in your online store, can I pick it up at my local AVU store?
Yes. After adding products to your shopping cart, during the checkout process you will be asked if you want your order delivered to your home, or if you want to pick it up at one of our store locations.

How do I find out the status of a product that I sent in for repair?
Please send out an email to the following address: service@avu.ca. Make sure to indicate in your message the product name, brand, serial number (if applicable) and the service number that has been assigned to your claim.

Where do I apply for price protection?
Visit our national website at www.avu.ca, or find out more details regarding our price protection policy here.

Do all stores carry the same brands or products?
No. Each AVU store location offer different products and services. Please check with your local AVU store for details.

Are appliances offered in all locations?
No. To find out if your local AVU store carries appliances, please consult our list of current appliance stores here.

Who do I contact to update my email subscription details?
Send an email with your new contact information at the following address: flyers@avu.ca

Privacy Statement

OUR PRIVACY COMMITMENT
Since some of the information we gather is not publicly available, we take great care to ensure that this information is kept safe from unauthorized access and we do not share the information in violation of any regulation or law.

Our collection of information consists of both personal and non-personal information. With your consent we use this information to keep you abreast of technology information and events. Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information.

Audio Video Unlimited knows the importance of protecting your personal information. When shopping with us we want to ensure your experience is safe and enjoyable. In order to achieve complete customer satisfaction while protecting your rights, we have put together this guideline, and our promise to you.

What information does Audio Video Unlimited collect and how is it used?
It is important for you to know that in order to ensure that our customers get the very best service and the highest quality products, AVU collects demographic information (like your name and address) and credit information (like information related to your accounts with us). This information comes directly from you, either from your transactions on your account, or if you visit our web site, we may collect certain information about your internet usage.

Our collection of information consists of both personal and non-personal information. With your consent we use this information for many purposes such as:

– measuring and improving the effectiveness of our marketing
– tailoring our products, environments, and website to improve your shopping experience
– making special offers to loyal customers
– providing value added services such as information, and events.
– administering contests and promotions
– providing customer service
– administering AdCheque, ESP and other value added services.

Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information

We respect your privacy
Because AVU respects your privacy and values your trust, the only employees or companies who access your private personal information are those who use it to service your account or provide services to you or to us. AVU diligently maintains physical, electronic and procedural safeguards that comply with applicable standards to guard your private personal information and to assist us in preventing unauthorized access to that information.

Sharing information with other third parties
We may also provide information to non-affiliated companies that perform operational services related to your account or marketing services for us. The sharing of information with these types of companies is permitted by law. Such a company might include a financial company (such as a bank or insurance service provider) with whom we have a joint marketing agreement or a non-financial company (such as a data processor or internet service provider) with whom we have a service agreement. The information we may share also comes from the sources described above and might include your name, address, phone number, and account experience with us.

Finally, we provide information about you to non-affiliated companies such as credit reporting agencies and companies that provide services related to your account. This information sharing is also permitted by law.

We destroy information after it is no longer needed
Customer information that is no longer needed to manage our business is destroyed. We are required for certain legal, tax and accounting reasons to keep customer information for a period of time following the closing of an account with us.

We require others to maintain confidentiality
If customer information is provided to a third party with whom we have a business relationship, we will require that the third party adhere to adequate privacy policies to maintain the confidentiality of customer information and to ensure the reliability and accuracy of such information.


You can withdraw your consent
We need to get your express or implied consent before obtaining or using information about you, or disclosing this information to anyone else. You may withdraw this consent at any time upon reasonable notice, subject to legal or contractual restrictions. To withdraw your consent you should contact our Privacy Officer directly at the address or telephone listed below. Unless we hear otherwise from you, you are giving to us your consent for the collection, use, and disclosure of your personal information.

Do you have a concern regarding your privacy?
Our Privacy Policy Officer is available to address any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices , you may make it in writing to our Privacy Policy Officer at:

AVU’s Privacy Policy Officer:

Audio Video Unlimited
214 – 1090 Lougheed Highway
Coquitlam, BC
V3K 6G9
1.866.265.8888
Fax: 604.522.1214
Email: privacy@avu.ca

Our Privacy Policy Officer will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at: 112 Kent Street, Ottawa, Ontario K1A 1H3 as well as by:

Phone: 613.995.8210
Toll-free: 1.800.282.1376
Fax: 613.947.6850

E-mail: info@privcom.gc.ca.

We appreciate and value your patronage. At AVU, privacy is your right, not a privilege.